Quality Crown Paddington

• Exterior It is a modern sand coloured building.
 
• General This hotel boosts a great location, next to Paddington station and its excellent travel facilities, and a comfortable modern stay. The Hotel offers also an executive lounge, a small but well equipped
 
• Lobby The lobby is small and modern with a marble floor and simple, clean decoration. A large sitting area and bar is available on the lower floor with plenty of conformable armchairs where to rest after a
 
• Location Situated on a busy road, the hotel is located one minute from walk from Paddington Station, with its main rail link and four different underground lines which offer good connections to all areas of Lo
 
• Restaurant The Garfunkel's restaurant is located on the ground floor next to the reception. It serves Continental and English Breakfast, light brunches and dinners, perfect for informal dining.
 
• Rooms Rooms are medium to small due to the nature of the building. They have undergone a total refurbishing in 2005 and now boost a modern and very stylish look with pale walls and dark wooden furniture. Al

Booking in: the staff member struggled with the printed on-line booking voucher as he wanted me to sign it. He then wanted my passport, which I do not carry as I am a UK citizen. If this is company policy, perhaps it should be clear on the documents. I think my biggest concern with booking in was his attempt to charge me £150+ instead of 1p when he swiped my credit card. I am currently using crutches, but no attempt was made to assist me. The Room: Extremely small, clean, no view except a blank wall. Modern, stylish and comfortable. Sparkling modern bathroom with Dove toiletries. Breakfast: The only option offered when booking was Room Only. I enquired about the breakfast arrangements while I was checking out and was given a voucher for a 'free' buffet breakfast in the adjoining Garfunkels, probably because of the dreadful check-in. A very skimpy continental buffet, with chemically tasting OJ, cereal, yoghurt, cheese, plastic ham and heavily seeded bread rolls. I asked for toast, but was not charged for it.

Rating: 3/5

Smooth check in, which was an enormous contrast to the last time at the end of November 2007 . Young desk clerk recognised me and apologised for his mistakes- a nice touch. I had the same room which was spotlessly clean and comfortable, although cramped. As I have rheumatoid arthritis and use a stick to walk, might I suggest that access to the hotel (up 3 steep steps) would be improved with a handrail - it really was a struggle. I realised afterwards that I could have entered the hotel through the adjoining Garfunkels, but that still meant negotiating steps. Do you have any ramped access to the building - surely a legal requirement now?

Rating: 4/5